Natuzzi

Your opinion matters to us.

It was a pleasure to welcome you to a Natuzzi Italia store.
Tell us about your experience so we can make your next visit even more enjoyable.

How satisfied are you with your most recent shopping experience at Natuzzi Italia?

SINGLE ANSWER

We are disappointed to hear that your recent shopping experience was not excellent. Please share with us the reason for your dissatisfaction.

OPTIONAL

How would you rate your satisfaction with the following features in your most recent shopping experience?

(5= completely satisfied, 4= very satisfied, 3= quite satisfied, 2= not very satisfied, 1= unsatisfied, 0=‘Don’t know’)

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Environment and atmosphere of the store
Sales Associate
Product presentation (ability to describe products and their features in a clear way)
Product characteristics (materials, colors, functions)
Product range (I found all products I was looking for)

Did the Sales Associate tell you the story and the values of Natuzzi Italia? Was the story passionate?

SINGLE ANSWER

What influenced your most recent visit to a Natuzzi Italia store?

MULTIPLE ANSWERS

How likely are you to recommend the Natuzzi Italia store you visited to your acquaintances?

(10: Yes, 0: No)

SINGLE ANSWER

Which stores have you visited in your shopping experience?

MULTIPLE ANSWERS

Tell us a bit more about yourself…

Age

Occupation

Household composition

Pets

Finally provide us any other feedback that you would like to share with us…

OPTIONAL

Survey complete

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